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Labour Claims Survey

Improvement is very important to us. Your valuable input and feedback enable us to improve.  Kindly take the time to complete our claims survey.

The name of the person in our claims department, that handled your claims.
Madi
Anneline
How satisfied were you with the handling of your claim by our claims department?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Were you able to easily navigate the online claims process?
Yes, very easily
Yes, moderately easy
Neutral
No, somewhat difficult
No, very difficult
Did our claims department effectively communicate with you throughout the process?
Yes, always
Most of the time
Sometimes
Rarely
Never
How satisfied were you with the timeliness of your claim being processed?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Were all your questions and concerns addressed satisfactorily during the claims process?
Yes. all
Most
Some
Few
None
How would you rate the ease of submitting necessary documentation for your claim?
Very easy
Easy
Neutral
Difficult
Very difficult
How responsive were our claims representatives when you contacted them for assistance?
Very responsive
Responsive
Neutral
Unresponsive
Very unresponsive
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